Tell us what needs attention.

No. Public enquiries do not require an account. Choose a service and provide your contact details, location and requirements.

Describe the problem, the outcome you want, the property type and your preferred timing. Mention occupied areas, access restrictions and other trades involved. Do not include identity numbers or payment details.

No. An enquiry starts a conversation. Scope, assessment arrangements, price and dates need to be agreed before work is booked.

Choose the service closest to your main requirement, then list the other work in the details. Ask the team to confirm which trades can be included in the proposed scope.

Check the proposed work with your local municipality's building-control office before starting. Requirements depend on the work and local rules; do not assume that an alteration is exempt.

Use the NHBRC's official verification service and ask about registration and enrolment requirements for your particular home-building project. A company registration number alone does not verify these requirements.

Raise certification needs when agreeing the electrical scope. A certificate requires the appropriate inspection and testing by a competent, legally registered electrical contractor; it is not a substitute for those checks.

Ask for the work included, exclusions, materials, labour, applicable VAT, payment stages, proposed dates and how changes will be authorised. Clarify assessment charges before arranging a visit.

Discuss working hours, access, parking, children, pets and protection of furniture. Agree any water or power interruptions and a plan for keeping occupied areas separate from the work.

Review the completed scope together, record outstanding items and request relevant care instructions and agreed certificates. Confirm the written warranty terms and the contact for follow-up concerns.